Refund & Returns Policy

Last updated: 10 September 2026

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a product has a major fault, is significantly different from what was ordered, or doesn't do what it's meant to do, you're entitled to a repair, replacement, or refund — these guarantees cannot be excluded, no matter what this policy says.

Change of mind

Because every order is cut to the exact dimensions, grade, and specifications you select, we're not able to offer change-of-mind refunds or exchanges once cutting has begun. Please double-check your measurements and order details before completing payment.

Faulty or incorrect orders

If your order arrives incorrect (wrong dimensions, wrong grade, or a cutting fault on our part) or has a manufacturing defect, please contact us within 3 days of pickup at info@steelcutperth.com.au with:

• Your order reference
• Photos of the issue
• A description of the problem

We'll assess the issue and, where the fault is ours, offer a re-cut, replacement, or refund as appropriate.

Uncollected orders

See our Terms of Sale for our policy on orders not collected within a reasonable time.

How to reach us

Steel Cut Perth
54 Raymond Avenue, Bayswater WA 6053
info@steelcutperth.com.au

We'll always try to resolve any issue directly and fairly. If you're not satisfied with our response, you can contact WA Consumer Protection for guidance: consumerprotection.wa.gov.au